Refund Policy

Effective Date: July 21, 2026

Monthly subscriptions

You may request a full refund of the charge for your most recent monthly subscription billing period if you have not used any Pro feature during that billing period. The request must relate to your most recent monthly subscription charge.

Use of Pro features includes, but is not limited to, mod generation or editing, multiplayer features, Studio features, and asset generation. We may review account and usage records to determine whether a subscription was used during the relevant billing period.

Annual subscriptions and other refunds

Annual subscriptions are not eligible for the unused monthly subscription refund described above. Refunds for annual subscriptions, partially used monthly subscriptions, earlier billing periods, partial charges, and all other circumstances are granted at CreativeMode's discretion.

How to request a refund

Email support@creativemode.net from the email address associated with your CreativeMode account. Include enough information for us to identify your account, subscription, and the charge for which you are requesting a refund.

Approved refunds

If we approve a refund, we will return it to the original payment method. Approval of a refund immediately cancels the subscription and ends access to Pro features. The time required for the refund to appear depends on the payment provider.

Applicable law

This policy does not limit any refund, cancellation, withdrawal, or other rights that cannot be waived under applicable law.